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A regional property management company managing 18 commercial and mixed-use properties across Coeur d’Alene and Spokane engaged ACOR as their preferred vendor after a burst pipe event exposed critical gaps in their existing restoration vendor’s documentation process — triggering a carrier re-inspection that delayed settlement by 11 weeks.
The client’s previous vendor submitted documentation in an unstructured format that carriers consistently flagged for missing scope details and non-standard photo labeling. Each claim required at least one re-inspection, adding an average of 18 days to settlement. The operations team was spending 6+ hours per claim coordinating between the vendor and the adjuster.
ACOR onboarded the portfolio with a site-access protocol and carrier preference profile for each property. Our licensed adjuster reviewed the carrier’s documentation requirements upfront and built a submission template used across all 14 claims. Every dispatch triggered real-time status updates to the client’s on-call manager.
The figures below reflect aggregated performance across ACOR’s managed commercial portfolio — tracked across claim cycle time, carrier approval rates, and on-site response compliance.
We aim for arrival within 60 minutes for emergencies.
Yes. We handle claims and documentation.
Yes. It can affect health and structure. Immediate removal is critical.
All case studies above represent projects completed within our primary service area. Portfolio clients outside this region — contact us to discuss coverage options.
